Swiftee Terms of Service

Last Modified: 23-03-2026

These Terms of Service (“Terms”) govern access and use of the Swiftee mobile and desktop application (“Swiftee” or the “Application”) and any features, subdomains, content, functionality, products, services (including the “Services”), or solutions offered on or through the Application and altogether constitute a legally binding agreement (“Agreement”) between ConveGenius Digital India Solutions Private Limited (collectively “Company”, “Us”, “Our”, or “We”) and the User (hereinafter referred to as “You”, “Your”) with respect to Your use and participation on Swiftee.

In these Terms: (a) any reference to the singular includes a reference to the plural and vice versa; any reference to one gender includes a reference to the other gender(s), unless explicitly stated otherwise; (b) headings and captions are used for convenience only and not for interpretation of the Terms; (c) any reference to a natural person shall, include his/her heirs, executors and permitted assignees and any reference to a juristic person shall, include its affiliates, successors and permitted assignees, unless repugnant to the context.

Please read these Terms and privacy policy of Swiftee (“Privacy Policy”) with respect to registration with Us, the use of Swiftee, and the Services thereto carefully before using Swiftee.

By clicking “I Agree” during registration, you acknowledge that you have read, understood, and agree to these Terms.

Definitions
For the purposes of these Terms:
1. “User” means any individual under the age of 18 (eighteen) who accesses or uses the Application with the express consent of a parent or lawful guardian
2. “Services” means the features and functionalities provided through the Swiftee application, including AI-based chat, voice, and video learning interactions.
3. “Content” includes text inputs, audio inputs, video streams, AI-generated responses, conversation transcripts, and other interaction data generated through the use of the Services.
4. “Support Services” means the help or support channels made available through the Application, including email support or support forms.

Components of These Terms.
1. These Terms shall be comprised of the following:
  - Conditions of use: Before you access or use Swiftee, please read these Terms carefully and make sure that they are understood. Provision of Swiftee to You is subject to Your acceptance of these Terms. You are requested not to use and/or access Swiftee and/or any part thereof if You do not approve of, agree with and accept all the terms and conditions mentioned in these Terms.
  - Modification of the Terms: Subject to applicable law, We may stop providing Swiftee (or any part thereof) permanently or temporarily, to You or may modify or change the nature of Swiftee and/or these Terms without any prior notice to You. Your use of Swiftee following such modification shall constitute Your deemed acceptance of such modifications. Suspension of Swiftee, either permanently or temporarily, does not absolve You or others of any liabilities incurred pursuant to breach of these Terms.
  - Devices and Software: The User must have access to certain devices and/or data connections to use Swiftee, which We otherwise do not supply. Unless installed automatically, the responsibility to manually install updates to Swiftee shall rest with each User.
  - Precedence: Unless a mutually executed agreement between You and Us states otherwise, these Terms make up the entire terms between You and Us regarding Swiftee and supersede any prior agreements.

General Terms of Use
1. You understand and agree that the Services offered by Swiftee are limited to providing an interactive, conversational platform designed to support real-time engagement through text, voice and video interactions.
2. Every intended User may access the Application by way of providing their required details and creating a successful registration as detailed in section 5 herein.
3. In the event a User utilizes the Application, it is assumed that he/she has obtained the consent of the lawful guardian or parent, and such use is made available to them by the lawful guardian or parent.
4. We shall not be responsible for any consequence that may arise as a result of any kind of misuse of the Application, which may occur by virtue of any User accessing the Services provided therein, without the required consent.
5. By permitting a User to use Swiftee, the parent or lawful guardian explicitly represents and warrants that they:
  - Have reviewed and accepted these Terms; and
  - Consent to the Application’s data collection, processing, sharing and retention requirements as highlighted in these Terms, the Privacy Policy and the Swiftee Consent Notice.
6. No Proprietary Information may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from the Company and nothing in these Terms shall be deemed to confer a license of or any other right, interest or title to or in any of the intellectual property rights belonging to the Company, to the User.
7. Your use of the Application, and the Services thereto is solely for Your personal and non-commercial use. Any use of the Application, other than for personal purposes is strictly prohibited.
8. You may not decompile, reverse engineer, or disassemble the contents of the Application, or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Application or remove any copyright, trademark registration, or other proprietary notices from the contents.
9. You acknowledge that the Company is not the manufacturer of the instrument/medium/hardware on which You access Swiftee and hence, any defect relating to the same shall have to be reported to the manufacturer of such instrument/medium/hardware and the Company shall not be in any manner responsible for the same. The Company does not provide any guarantee or warranty relating to the instrument/medium/hardware. Such guarantee or warranty, if any shall be governed by the terms of the respective manufacturer.

Eligibility and Parental Consent:
1. User account registration and use of the Services must be authorised by a parent or lawful guardian for every intended User.
2. By agreeing to these Terms, You confirm that You are accessing and using Swiftee pursuant to due consent in this regard from Your parent/lawful guardian towards usage of Swiftee and its Services, including the collection and processing of personal data as described in the Consent Notice and these Terms.
3. In the event, it is observed that such consent is not duly provided by a User’s parent/lawful guardian, then such User shall not be permitted to access or use the Application and the Services thereto.

Access to Swiftee and its Services.
1. To access the Services, every User must first register by providing a valid mobile number and completing the OTP-based verification process. Upon successful authentication, the User will be required to complete the onboarding process by providing certain basic information, including the User’s name and grade level. Once onboarding is completed, the User may access the features and functionalities of the Application.
2. Swiftee enables the User to interact with the AI system through different interaction modes available within the Application, including chat-based interaction, voice-based interaction, and video-based interaction.
3. In chat mode, the User may submit text queries through the chat interface and receive AI-generated responses within the Application. In voice mode, the User may initiate a live audio interaction session with the AI system, during which voice input is processed in real time and AI-generated voice responses may be provided. In video mode, the User may initiate a real-time video interaction session, during which the camera feed and audio stream are processed for the purpose of enabling the interaction with the AI system.
4. Swiftee may also provide access to support services through the Application, including a support email contact (grievance@convegenius.ai) and a support request form hosted through a third-party support platform.
5. Users may also initiate account deletion through the Delete Account feature available within the Application (as detailed in section 13 herein), following which account access will be revoked and associated personal data will be removed from active systems.

Acceptable Use of Swiftee.
1. Users agree to access and use Swiftee solely for lawful, non-commercial, and educational purposes. Prohibited conduct includes, but is not limited to:
  - Engaging in any activity that violates local, state, national, or international laws.
  - Using the platform to cheat, plagiarize, or bypass the legitimate educational requirements of an institution.
  - Attempting to disrupt the integrity, safety, or security of the Application or its Users.
  - Attempting to bypass safety guardrails.
  - Posting or transmitting material that is harmful, abusive, defamatory, obscene, or infringing on intellectual property rights.

Permissions
To enable core functionality of the Services to be provided to any User, Swiftee requires the following permissions with respect to a User’s device::
1. Device camera: The device camera permission is required for establishing real-time video interactions with Swiftee. This is a core product feature and not an auxiliary or background capability. It is expressly agreed that under no circumstances whatsoever shall the camera access be used for identification, surveillance, or recording purposes, outside active interactions
2. Device microphone: The device microphone shall be used exclusively for real-time voice interactions with Swiftee. The audio access is limited to active interaction sessions only. It is hereby clarified that no continuous or background audio monitoring whatsoever occurs upon providing such permission

Swiftee Content Moderation and Safety Guardrails.
1. To support a safe learning environment, Swiftee implements a moderation and guardrails framework (“Framework”) designed to minimise a User’s exposure to unlawful, obscene, sexually explicit, harmful, or otherwise age-inappropriate content.
2. Each User message is reviewed against the Framework, which then allows only those queries that a responsible teacher or parent would reasonably answer in an educational setting. Content that does not meet this standard is automatically blocked and not processed further.
3. The Framework is designed to block any content that:
  - Promotes, glorifies, or provides instructions for illegal, harmful, violent, or dangerous activities, including drugs, alcohol, gambling, self-harm, or harm to others
  - Contains explicit sexual content, pornography, graphic violence, or other obscene or harmful material.
  - Involves impersonation of real individuals or attempts to bypass or reveal internal system instructions or safeguards.
  - Uses abusive, hateful, or offensive language or attempts to request or share sensitive personal information such as passwords, addresses, or phone numbers.
  - Contains executable code or requests to run software that may pose technical or security risks.
4. The Framework may also restrict content that:
  - Facilitates cheating, plagiarism, or academic dishonesty.
  - Involves dating, romantic, or inappropriate personal relationship discussions unrelated to education.
  - Requests professional medical, legal, or financial advice beyond general educational explanations.
  - Raises controversial or highly sensitive topics without a clear educational context
5. However, the system may allow objective, age-appropriate educational discussions related to history, science, biology, social issues, and current events when presented for genuine learning purposes.
6. It is hereby clarified that due to the inherent limitations of the AI system, there may be rare instances where outputs do not fully align with the intended safeguards, which remain beyond the scope of current technological control. In such instances, Users shall have access to a defined recourse mechanism through designated support channels or through the grievance redressal email for appropriate review and resolution.

Data Collection and Processing.
1. Swiftee collects and processes certain information in connection with the operation of the Services, including:
  - Mobile phone number used for registration and authentication.
  - Username and grade.
  - Text conversations between the User and the Application.
  - Audio data generated during voice interaction sessions.
  - Audio and video streams generated during video interaction sessions.
  - Conversation transcripts and interaction metadata.
  - Support information submitted through help or support channels.
2. The above-mentioned data is used for:
  - Account creation and management.
  - Enabling AI-based interactions.
  - Maintaining conversation continuity.
  - Monitoring safety and preventing misuse.
  - System analysis and service improvement.
  - Effectively addressing support requests.

Third-Party Services.
1. We rely upon certain third-party service providers and technology partners to support the operation, functionality, and maintenance of the Application. These service providers assist Swiftee in delivering AI-powered interactions, maintaining system infrastructure, and enabling support services.
2. In the course of providing these Services, certain interaction data generated through the User’s use of the Application may be processed by such third-party. This may include (where necessary for the functioning of the Services):
  - User messages submitted through chat interactions.
  - Audio inputs generated during voice interactions.
  - Conversation and related interaction data required for generating AI responses.
3. Such processing is carried out solely for the purpose of enabling and supporting the Swiftee Services, including the generation of AI based responses, system performance monitoring, and technical maintenance
4. In addition, when a User submits a query or request through Swiftee’s ‘support request form’ channel, such support requests are processed through third-party customer support infrastructure used by Swiftee. Information submitted through such support requests may include name, contact details and issue description provided by the User for the purpose of effective resolution.
5. Swiftee requires such third-party service providers to process data only as necessary to perform their services and in accordance with applicable security and data protection practices.

Data Retention
1. We retain Your data saved so that You can pick up right where You left off. Because We don't use an automatic deletion system, Your information stays with Us unless you ask Us to remove it or You close Your account.
2. This retention is required for explicitly supporting:
  - Conversation continuity.
  - Monitoring system performance.
  - Safety review.
  - Improvement of AI responses and services.

Data Security
1. Swiftee implements technical and organisational safeguards designed to protect the security and integrity of User data as detailed herein:
  - Media Storage: Audio and video recordings generated from Swiftee user calls are stored in Google Cloud storage buckets. These storage systems are encrypted using Google-managed encryption keys. Google Cloud storage automatically encrypts all data at rest using AES-256 encryption and ensures secure data transmission in transit using TLS encryption.
  - Relational Database Storage (Amazon RDS): User profile information, messages, and other configuration data are stored in Amazon RDS databases protected by:
    - Encryption at rest using AWS-managed encryption keys.
    - Encryption in transit using secure TLS connections.
  - Vector Memory Storage (Pinecone): User memory embeddings and contextual information used to support AI interactions are stored in Pinecone infrastructure. Pinecone secures this information through:
    - Encryption at rest within its infrastructure.
    - Encryption in transit through secure TLS protocols.
  - Further, Swiftee’s architecture is built in strict conformity with the ‘principle of least privilege’ which restricts internal access to stored data to authorised personnel responsible for operating and maintaining the Services only.
2. For further information on the data security practices which we follow, please view the Swiftee Privacy Policy.

Account Deletion.
1. Users may delete their account at any time through the “Delete Account” feature available in the Application. Upon such deletion of account by the User, Swiftee shall:
  - Revoke such User’s account access.
  - Destroy all personal data pertaining to the User from the active systems, as promptly as technically feasible.
2. In the event any information pertaining to such User is required to be retained for any of the requirements stipulated in section 11.2 herein above, it shall only be retained subject to data anonymization

Intellectual Property
1. We own all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents and other intellectual property rights associated with Swiftee. You may not use Our copyrights, trademarks (or any similar marks), domains, logos, trade dress, trade secrets, patents, and other intellectual property rights (“IP”) unless You have Our express written permission.
2. Our license to You: We grant You a limited, revocable, non-exclusive, non-sub licensable, and non-transferable license to use Swiftee, subject to and in accordance with Our Terms. This license is for the sole purpose of enabling You to use Swiftee in the manner permitted by Our Terms. No licenses or rights are granted to You by implication or otherwise, except for the licenses and rights expressly granted to You.
3. No User shall reproduce, distribute, reverse engineer, or otherwise exploit the Application.

User Obligations and Assumption of Risk.
1. You accept that if We detect any activity on Your part which indicates to Us that You are or may be within a jurisdiction which does not allow You to access the Application, We may, in Our sole discretion, either suspend or permanently block Your account. You accept that the data available to monitor usage may not be always accurate and We will use our discretion while conducting any investigation in this regard.

Disclaimers and Release.
1. Swiftee enables Users to engage in real-time interactive conversations with Swiftee through text, voice, and video medium. Any responses or outputs generated during such interactions are provided on an “as-is” and “as-available” basis. Swiftee does not represent or warrant the accuracy, completeness, reliability, or continued availability of any such responses, nor does it undertake any obligation to update, maintain, store, or ensure continuity of interaction outputs. Swiftee shall not be responsible for any errors, interruptions, or unavailability arising during or in connection with such interactions.
2. While using and/or accessing Swiftee, You hereby understand and acknowledge that We shall not be responsible for any issues pertaining to application compatibility, operation, disruption and/or similar issues on any device. Any security, performance and internet accessibility issues which may arise while using/accessing Swiftee on such device shall be solely an issue which may require resolution between You and the manufacturer of the device. Under no circumstances whatsoever shall any liability be incurred by Swiftee in this regard.
3. You release Us, Our subsidiaries, affiliates, and Our and their directors, officers, employees, partners, and agents from any claim, complaint, cause of action, controversy, dispute, or damages (together, “Claim”), known and unknown, relating to, arising out of, or in any way connected with any such Claim You have against any third-parties.

Limitation of Liability.
1. We will not be liable to You for any lost profits or consequential, special, punitive, indirect, or incidental damages relating to, arising out of, or in any way in connection with Our Terms, Us, or Swiftee (however caused and on any theory of liability, including negligence), even if We have been advised of the possibility of such damages.
2. We disclaim all warranties in relation to access to or provision of Swiftee, whether express or implied, including but not limited to (a) Swiftee being constantly available or available at all; (b) Swiftee being always functional without any disruption, delay or error; (c) User’s ability to use Swiftee, directly or indirectly; (d) Users’ satisfaction with Swiftee; (e) the accuracy of the data provided through Swiftee; (f) the security and privacy of each User’s data; (h) that all bugs or errors in relation to Swiftee will be fixed or corrected; (i) that Swiftee will be compatible with all devices, all networks and/ or all browsers; (j) that use of Swiftee is fit for a particular purpose or use; or (k) that Swiftee is accessible in every location.
3. Provision of Swiftee does not constitute an institution of agency between Us and You. Our relationship with each and every User shall be on a principal-to-principal basis only. You are solely responsible for any breach of Your obligations under these Terms, applicable law and/ or the consequences of any such breach.

Dispute Resolution and Governing Law.
1. You agree that in case of any dispute, claim or controversy arising with regard to the interpretation or working of these Terms or the rights, liabilities or duties arising out of it, the dispute shall be resolved pursuant to arbitration under the provisions of the Indian Arbitration and Conciliation Act, 1996 along with its amendments from time to time. The matter shall be referred to a panel of up to 3 (three) arbitrators wherein each of You and Us will appoint 1 (one) arbitrator each, and both such arbitrators shall mutually appoint a third arbitrator. The language of the arbitration is in English language and the award shall be substantiated in writing. The venue of the arbitration shall be New Delhi. You shall bear Your own expenses in relation to such arbitration. Unless otherwise awarded by the arbitrators, the arbitration fees shall be shared equally by You and Us and the award shall be binding on both You and Us and shall be enforceable in any competent court of law, subject to applicable laws.
2. These Terms also limit the time You have to bring a claim, including the time to start an arbitration proceeding to the fullest extent permitted by applicable law. We and You agree that for any dispute, You must bring claim in order to commence an arbitration proceeding, within 3 (three) years after the dispute first arose; otherwise, such dispute is permanently disbarred. This implies that if You do not bring a claim within 3 (three) years after the dispute first arose, then the arbitration shall be dismissed on grounds of the limitation period.
3. These Terms shall be governed by and shall be construed in accordance with the laws of India. All disputes relating to this Agreement shall be settled in the courts located at New Delhi, India subject to section 18.1 above.

Our Rights.
1. We reserve the right to cancel, change or restrict the Services offered by Swiftee at any time with or without notice to the Users.
2. We reserve the right to restrict/suspend or permanently bar the login of any User, where in Our reasonable opinion such User has not been operating the account with dignity, integrity, standard fair judgment and in compliance with these Terms.

Grievance Redressal.
1. For any questions, concerns, or grievances regarding the Services or the processing of personal data, please contact us at: grievance@convegenius.ai . We will endeavour to address all grievances within a reasonable timeframe.

Miscellaneous.
1. If any provision of these Terms is determined to be unenforceable then such provision shall, to that extent, be deemed deleted from such Terms and the legality, validity and enforceability of the remaining provisions of the Terms shall not be in any way affected. Any act of either Us or the User, done prior to such provisions being held unenforceable shall be deemed to be valid and binding on the other.
2. All of Our rights and obligations under these Terms are freely assignable by Us to any of Our affiliates or in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and We may transfer Your information to any of Our affiliates, successor entities, or new owner. In the event of such an assignment, these Terms will continue to govern Your relationship with such third-party. We hope You will continue using Swiftee, but if you do not agree to such an assignment, you must immediately stop using Swiftee.
3. It is specifically understood and agreed that any breach of these Terms by a User may result in an irreparable injury to Us, and in addition to any other remedy that We may have for such breach, We will be entitled to seek both temporary and permanent injunctive relief without the necessity of proving actual damages (to the extent permitted by law) and to enforce these Terms in any court of competent jurisdiction.
4. No failure on Our part to exercise and no delay on Our part in exercising any right hereunder will operate as a release or waiver thereof, nor will any single or partial exercise of any rights under these Terms, precludes any other or further exercise of such rights by Us. If We fail to enforce any of these Terms, it will not be considered a waiver.
5. In the event of any actual or threatened default in, or breach of, any of the Terms, We shall have the right to specific performance or other equitable relief of Our rights under these Terms, in addition to any and all other rights and remedies at law or inequity, and all such rights and remedies shall be cumulative. You agree that the remedies at law for any breach or threatened breach of these Terms including monetary damages may be inadequate compensation for any loss that We may suffer and that any defence in any action for specific performance that a remedy at law would be adequate is hereby waived by You.
6. We reserve the right to designate in the future that certain provisions of Swiftee are governed by separate terms (where, as applicable, you may separately consent and/ or separately be required to adhere to). Any written contracts executed by you in respect of Swiftee prior to the date of notification of these Terms shall stand terminated and superseded by these Terms.
7. You will not transfer any of your rights or obligations under these Terms to anyone else without Our prior written consent.
8. Our Terms are written in English. Any translated version is provided solely for Your convenience. To the extent any translated version of Our Terms are in conflict with the English version, the English version shall prevail. Any amendment to or waiver proposed by you of these Terms requires Our express consent.
9. We may amend or update these Terms. We will provide You notice of material amendments to Our Terms, as appropriate, and update the “Last modified” date at the top of Our Terms. Your continued use of Swiftee confirms Your acceptance of these Terms, as amended. If you do not agree to these Terms, as amended, please do not use Swiftee any further.